Call Centre Solutions
We focus on solutions that are scalable and cost-effective, allowing our clients to focus on their core business while we manage the day-to-day inbound and outbound centres.
Connect Me has extensive experience in call centre outsourcing for the insurance industry with a specialist focus on the Life Insurance Industry. We understand the policyholder lifecycle and have built outsourcing solutions for inbound insurance sales, outbound insurance sales, live chat, email, social and back office processing for new policyholder acquisition and servicing to administration, claims and policyholder retention.
We pride ourselves on our commitment and drive to provide the very best service in the marketplace.
Our agents are all fully trained on all the products that we do and we at Connect Me FS feel that ongoing training and communication with the staff is key to success. So all our clients can be confident that their products are getting sold in the correct way whilst getting the highest possible performance rates.
Call Centre
Setup
We use industry best practices, modern technologies, quality standards, and our own experience to deliver effective solutions and provide successful services. This makes us a valued partner to our clients.
Call Centre
Management
By focusing on the best strategy for our clients, we create processes and procedures that create the best structure. We source suitable employees that follow a strenuous onboarding process and training plan, creating staff that are client centric and target driven.
Call Centre
Staffing
Our tried and tested staff solution will add value to your business by unlocking cost-effective subsidized staff that positively impact employment equity, skills development and the social-economic spheres.